Frequently Asked Questions
Find answers to the most common questions about our apps
App Usage
Learn how to use our apps effectively
Technical Issues
Troubleshoot common problems
Billing & Account
Manage your account and purchases
General Questions
What is CalmBridge?
CalmBridge is a self-paced mental health companion app designed to promote mental health awareness. It's perfect for people who want to work on their own mental health skills or when someone is in need of guidance. The app provides tools, exercises, and resources to help users on their wellness journey.
How do I download and install CalmBridge?
You can download CalmBridge from the Google Play Store for Android devices. Simply search for "CalmBridge" or visit our apps page to find the direct download link. An iOS version is currently in development.
Is CalmBridge free to use?
CalmBridge offers both free and premium features. The basic version includes essential tools for mental health support, while premium features provide advanced exercises, personalized content, and additional resources for enhanced wellness support.
What devices are supported?
Currently, CalmBridge is available for Android devices running Android 6.0 (API level 23) or higher. An iOS version is in development and will be available soon. For the best experience, we recommend using a device with at least 2GB of RAM and the latest OS version.
Technical Issues
The app crashes when I try to open it. What should I do?
If CalmBridge crashes on startup, try these troubleshooting steps:
- Force close the app and restart it
- Restart your device
- Update the app to the latest version
- Clear the app cache (Android Settings → Apps → CalmBridge → Storage → Clear Cache)
- Ensure you have sufficient storage space on your device
I'm experiencing slow performance. How can I improve it?
To improve app performance:
- Close other apps running in the background
- Ensure your device has at least 1GB of free storage
- Update your device's operating system
- Restart your device regularly
- Check your internet connection for online features
I can't access premium features I paid for. What's wrong?
If you're unable to access premium features after purchase, try these steps: 1) Go to app settings and tap "Restore Purchases" 2) Ensure you're logged in with the same Google account used for purchase 3) Check your internet connection 4) If the problem persists, contact our support team with your purchase receipt.
Account & Billing
How do I cancel my premium subscription?
To cancel your premium subscription, go to your Google Play Store account settings, find CalmBridge in your subscriptions, and select "Cancel subscription." You'll continue to have access to premium features until the end of your current billing period.
Can I get a refund for my purchase?
Refund policies follow Google Play Store guidelines. Generally, you can request a refund within 48 hours of purchase through the Play Store. For issues beyond this timeframe, please contact our support team and we'll do our best to help resolve your concern.
How do I change my account information?
Account information is managed through your Google account. To update your details, go to your Google account settings. Changes to your primary email or name will automatically sync with CalmBridge the next time you open the app.
Privacy & Security
How is my personal data protected?
We take your privacy seriously. All personal data is encrypted and stored securely. We only collect data necessary for app functionality and never share personal information with third parties without your consent. Please review our Privacy Policy for complete details.
Can I delete my account and data?
Yes, you have the right to delete your account and all associated data. Contact our support team with your account details, and we'll permanently remove all your personal information from our systems within 30 days.
Do you share data with other apps or services?
We do not share your personal wellness data with other apps or services. The only data sharing occurs for essential app functions like payment processing (handled securely by Google Play) and anonymous analytics to improve app performance.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help.